Shipping policy

 

Operator: MB “PRODUCT PRO”
Effective Date: 2025-10-02

Thank you for shopping with TITANOSTEEL. This document provides information on order processing, delivery timelines, regions served, and how we handle exceptional shipping situations.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • During holiday periods, new product launches, or peak times, processing may take slightly longer.

  • Once shipped, the customer will receive a confirmation email with a tracking number.

2. Order Tracking

You can track your order using our tracking system with:

  • Order number

  • Email address, or

  • Tracking code

3. Estimated Delivery Times (Business Days)

Country Estimated Delivery
Lithuania 1–3 days
Austria 10–14 days
Belgium 10–14 days
Bulgaria 10–14 days
Croatia 10–14 days
Cyprus 10–14 days
Czech Republic 10–14 days
Denmark 10–14 days
Estonia 12–18 days
Finland 10–14 days
France 10–14 days
Germany 10–14 days
Greece 10–14 days
Hungary 10–14 days
Ireland 12–15 days
Italy 10–14 days
Latvia 12–18 days
Luxembourg 10–14 days
Malta 10–14 days
Netherlands 8–12 days
Poland 8–12 days
Portugal 12–18 days
Romania 10–14 days
Slovakia 10–14 days
Slovenia 10–14 days
Spain 10–14 days
Sweden 10–14 days
Switzerland 12–15 days
Norway 10–14 days
Liechtenstein 12–18 days

4. Shipping Fee

  • Standard shipping cost within Europe: €9.95

  • The exact fee is displayed at checkout.

  • For Lithuania, a reduced shipping rate may apply, shown in the checkout window.

5. Delivery Exceptions

MB “PRODUCT PRO” is not responsible for delays or additional costs caused by:

  • Customs clearance procedures

  • Local courier handovers

  • Force majeure circumstances (e.g., natural disasters, strikes, pandemics)

  • Incorrect or incomplete shipping details provided by the customer

6. Damaged Shipments

If your TITANOSTEEL product arrives damaged:

  1. Take clear photos of the product and packaging.

  2. Send them by email to info@titanosteel.com, including your order number.

  3. Once damage is verified, the product will be replaced free of charge. You may be asked to return the damaged product to an address provided by our customer support team.

7. Customer Support

For any shipping inquiries, please contact us:
📧 info@titanosteel.com
📞 +44 7446 227478 (UK)
🌐 www.titanosteel.com